Terms of service

OVERVIEW

This website is operated by FALUVA. Throughout the site, the terms “we”, “us”, and “our” refer to FALUVA.
By accessing our website or making a purchase, you agree to the Terms below. These Terms apply to all users, including customers, browsers, vendors, and contributors.
These Terms work together with our:
If you disagree with any part of these Terms, please do not use our website.
We may update these Terms from time to time. Updates will be posted on this page, and continued use of the site indicates your acceptance of any changes.
Our store is hosted by Shopify Inc., which provides a secure e-commerce platform for order processing.

SECTION 1 – ELIGIBILITY & USE OF SITE

By using this site, you confirm that you are at least the legal age of majority in your country of residence.
You agree not to use our website or products for unlawful purposes or in violation of applicable laws or regulations.
You must not transmit viruses, harmful code, or destructive technology.

SECTION 2 – SERVICE AVAILABILITY

FALUVA currently ships to customers located in:
  • United States
  • United Kingdom
  • Australia
Orders placed outside these regions may be declined.
We reserve the right to refuse service or cancel orders when necessary, including in cases of suspected fraud, policy violations, or incorrect information.

SECTION 3 – PRODUCT INFORMATION

We strive to ensure product descriptions, images, and pricing are accurate. However:
  • Colors may vary depending on your device screen.
  • Product availability can change without notice.
  • Minor differences in packaging or presentation can occur.
Product availability, shipping timelines, and return conditions are governed by our Shipping Policy and Return & Refund Policy.

SECTION 4 – PRICING & PAYMENTS

All prices are shown in the local currency of the selected shipping country (USD, GBP, or AUD).
Where required, applicable VAT or sales tax is included in the displayed price.
We may adjust prices or discontinue products at any time before an order is confirmed.
Orders are processed only after payment is successfully authorized.

SECTION 5 – SHIPPING TERMS

Shipping timelines are outlined in our Shipping Policy.
For clarity:
  • Orders placed before 2:00 PM (EST) are processed the same business day.
  • Processing time: 1–3 business days (Monday to Saturday).
  • Transit time: 7–9 business days (Monday to Saturday).
  • Estimated total delivery time: 8–12 business days (Monday to Saturday).
Delivery times are estimates and may vary due to carrier delays, customs procedures, or other factors beyond our control.
We offer free standard shipping to customers in the United States, the United Kingdom, and Australia.

SECTION 6 – RETURNS & REFUNDS

We accept returns within 30 days of delivery, subject to the conditions in our Return & Refund Policy.
To summarize:
  • Items must be unused and in original condition with tags attached.
  • Customers are responsible for return shipping costs when returning items due to a change of mind.
  • FALUVA covers return shipping costs if the item is damaged, defective, or incorrect.
  • Refunds are processed within 10 business days of receiving and inspecting the returned item.
Full details are available in our Return & Refund Policy.

SECTION 7 – ORDER CANCELLATIONS

Orders can be canceled if they have not yet been processed or shipped.
Once an order is dispatched, cancellation is no longer possible.
If you need assistance, please contact us promptly.

SECTION 8 – BILLING & ACCOUNT INFORMATION

You agree to provide accurate, complete, and current information when placing your order.
We may limit or cancel orders placed by resellers, distributors, or those that violate our policies.

SECTION 9 – THIRD-PARTY SERVICES

Our website may include links or tools from third parties. We are not responsible for their content, policies, or practices.
You use third-party services at your own risk.

SECTION 10 – LIMITATION OF LIABILITY

To the fullest extent permitted by law, FALUVA is not liable for indirect, incidental, or consequential damages resulting from:
  • Delays in shipping
  • Service interruptions
  • Pricing errors
  • Website errors
Nothing in these Terms excludes liability where it cannot legally be excluded.

SECTION 11 – INDEMNIFICATION

You agree to indemnify and hold FALUVA harmless from any claims, losses, or expenses resulting from your violation of these Terms or misuse of our website.

SECTION 12 – GOVERNING LAW

These Terms are governed by the applicable laws of the United States, without regard to conflict of law principles.
Customers located in the United Kingdom or Australia remain protected by the mandatory consumer protection laws applicable in their respective jurisdictions.


Contact Information

Store name: Faluva
Office address: 45 W 29th Street, New York, NY 10001, United States
Email: support@faluva.com
Phone: +19177355970

Customer Service Opening Hours:
Monday to Saturday - 9:00 to 17:00 (EST)
We aim to respond within 12 hours.