Privacy policy

Last updated: February 12, 2026
At FALUVA, we respect your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and share your information when you visit faluva.com, make a purchase, or use our services.
Throughout this policy, “we”, “us”, and “our” refer to FALUVA. “You” refers to any visitor, customer, or user of our website.
Please review this policy carefully.

Changes to This Policy

We may update this Privacy Policy to reflect operational, legal, or regulatory changes. When updates occur, we will revise the “Last updated” date at the top of this page.
By continuing to use the Site after changes are posted, you accept the updated policy.

The Information We Collect

The information we collect varies based on your interactions with our website.

1. Information You Provide Directly

When you place an order or contact us, we may collect:
  • Full name
  • Billing and shipping address
  • Email address
  • Phone number
  • Payment confirmation details
  • Account login details (if applicable)
  • Messages sent to customer support
If you do not provide the required information to complete an order, we may be unable to process your purchase.

2. Information Collected Automatically

When you visit our Site, we may automatically collect information, such as:
  • IP address
  • Browser type
  • Device information
  • Pages visited
  • Time spent on pages
  • Interaction data
This information helps us enhance performance, security, and user experience.

3. Information from Third Parties

We work with trusted service providers who help us operate our business, including:
  • Shopify, our e-commerce platform provider
  • Secure payment processors that handle card transactions
  • Shipping and fulfilment partners
  • Analytics and advertising providers
These partners receive only the information necessary to perform their services.
We do not sell your personal information.

How We Use Your Information

We use your information for the following purposes:
  • Process and fulfill orders
  • Arrange shipping and returns
  • Provide customer support
  • Improve our website and services
  • Detect fraud or unauthorized activity
  • Send service-related communications
  • Send marketing emails (only if permitted by applicable law)
If you are in the UK, our legal basis for processing personal data may include contract performance, legal compliance, and legitimate business interests.

Cookies

We use cookies and similar technologies to:
  • Enable core website functionality
  • Analyze website performance
  • Improve user experience
  • Support advertising and remarketing
You can manage or disable cookies in your browser settings. Disabling cookies may affect some site features.
For information about Shopify-related cookies, please refer to Shopify’s official cookie documentation.

How We Share Information

We may share your information with:
  • Payment processors (to complete transactions)
  • Shipping carriers (to deliver your order)
  • IT and hosting providers
  • Analytics providers
  • Legal authorities, if required by law
We share only the information necessary to provide our services or comply with legal obligations.
We do not use sensitive personal data to profile or infer your characteristics.

Data Retention

We retain personal information for as long as necessary to:
  • Provide our services
  • Fulfill orders
  • Comply with legal obligations
  • Resolve disputes
  • Enforce our agreements
When information is no longer needed, we securely delete or anonymize it.

Data Security

We use appropriate administrative, technical, and physical safeguards to protect your personal information.
However, no system can guarantee absolute security. We recommend that you do not send sensitive information through unsecured communication channels.

Children’s Privacy

Our website is not intended for children under 13 (or the applicable minimum age in your country). We do not knowingly collect personal information from children.
If you believe a child has provided us with personal data, please contact us so we can remove it.

Your Rights

Depending on your location (United States, United Kingdom, or Australia), you may have rights regarding your personal data, including:
  • Right to access your information
  • Right to request correction
  • Right to request deletion
  • Right to data portability
  • Right to withdraw consent (where applicable)
  • Right to object to certain processing activities
To exercise any of these rights, please contact us using the details below. We may need to verify your identity before processing your request.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices. We encourage you to review their privacy policies before providing any information.

Complaints

If you have concerns about how we handle your information, please contact us first so we can address your concerns.
If you are located in the UK, you may also contact the Information Commissioner’s Office (ICO).
Australian residents may contact the Office of the Australian Information Commissioner (OAIC).
U.S. residents may contact their relevant state authority, where applicable.

Contact Information

Store name: Faluva
Office address: 45 W 29th Street, New York, NY 10001, United States
Email: support@faluva.com
Phone: +19177355970

Customer Service Opening Hours:
Monday to Saturday - 9:00 to 17:00 (EST)
We aim to respond within 12 hours.