We carefully process all orders within 1–3 business days (Monday to Saturday) after your purchase is confirmed. As soon as your order is on its way, you’ll receive a tracking link in your inbox.

Standard delivery usually arrives within 7 to 9 business days (Monday to Saturday) after dispatch, bringing your pieces home as soon as possible.

Enjoy free standard shipping on every order within the United States, the United Kingdom, and Australia, with no minimum spend needed.

Absolutely. Once your order is on its way, you’ll receive a tracking link to follow your delivery every step of the journey. You can also check in anytime on our 'Track Your Order' page.

If your order hasn’t arrived within the expected timeframe, a quick check of your tracking information may provide an update. If you’re still unsure, just reach out to us at support@faluva.com, and we’ll be happy to help.

You’re welcome to return any item within 30 days of delivery, provided it’s unused, unworn, and in its original condition with all tags attached. Simply send us an email to begin the process.

Once we’ve received and carefully checked your return, your refund will be processed within 14 business days and sent back to your original payment method.

To make sure you receive exactly what you’re looking for, we recommend returning your item and, once your return is accepted, placing a new order for your preferred piece.

We accept Visa, Mastercard, American Express, Union Pay, Apple Pay, Google Pay, Paypal and Shop Pay for your convenience.

At the moment, we ship exclusively within the United States, the United Kingdom, and Australia.

We’re truly sorry for any mix-up or damage. Please email us at support@faluva.com with your order number and a photo of the issue, and we’ll make things right as quickly as possible.

You can always reach us at support@faluva.com or through our Contact Page. We’re here to help with anything you need.