Shipping policy

We currently ship to:

  • United States
  • United Kingdom
  • Australia

Order Cut-Off Time

Order by 14:00 (EST) to get your items moving today, because we know speed matters to you! If you place your order before this time, we’ll begin processing it that same business day.
Orders received after 14:00 (EST) will be processed the next business day.
Business days are Monday through Friday (excluding public holidays).

Processing Time

1–3 business days (Monday to Saturday)
This is the window we need to get your order ready and send it out.

Transit Time

7–9 business days (Monday to Saturday)
This is how long your package is usually in transit after it leaves our hands.

Estimated Total Delivery Time

Most orders arrive within 8 to 12 business days of being placed.
(Processing time + Transit time combined.)
We know delays can be frustrating. We always aim to deliver within this timeframe, though sometimes unexpected delays can happen with customs or shipping carriers. If anything shifts, we'll email you immediately with a revised arrival date.

Shipping Partner

We work with trusted international and local shipping partners to ensure safe and reliable delivery.

United States: USPS, DHL, and FedEx
United Kingdom: Royal Mail, DHL, and Evri
Australia: Australia Post, DHL, and FedEx

Shipping partners may vary depending on your location, warehouse availability, and delivery requirements. All orders include tracking information once shipped.

Shipping Cost

We offer free standard shipping on all orders delivered to:
  • United States
  • United Kingdom
  • Australia
No minimum purchase required.

Order Tracking

Once your order is on its way, we’ll send you a confirmation email that includes your tracking details. Keep an eye out for our eco-friendly teal package, it’s on the way! We hope the arrival of your package brings a moment of delight as you await your items.
If you haven’t received tracking information within five business days, please let us know, and we’ll be happy to help.

If Something Isn’t Right

If your order arrives:
  • Damaged
  • Defective
  • Incorrect
If this happens, please follow these steps within 48 hours of delivery:

1. Email us at support@faluva.com
2. Include your order number
3. Attach a few clear photos
Relax, we're on it and we'll sort things out quickly.
In these cases:
  • We cover all replacement or return shipping costs
  • You won’t pay anything extra
  • You decide what happens next: replacement or full refund. This choice is in your hands to ensure you have the most satisfactory outcome. 
If you have any questions or need a hand, our team is always here for you.

Contact Information

Store name: Faluva
Office address: 45 W 29th Street, New York, NY 10001, United States
Email: support@faluva.com
Phone: +19177355970

Customer Service Opening Hours:
Monday to Saturday - 9:00 to 17:00 (EST)
We aim to respond within 12 hours.